Refund policy


Returns & Refunds Policy

Overview

Because our products are made to order using print-on-demand services, we do not accept returns or exchanges for change of mind, incorrect selection, or sizing issues.

Each item is printed specifically for you once your order is placed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will gladly offer a replacement or refund.

To be eligible, you must contact us within 14 days of receiving your order and provide:

  • Your order number

  • A clear description of the issue

  • Photographic evidence showing the problem

Once your claim is reviewed and approved, we will arrange either:

  • A replacement at no cost to you, or

  • A full refund to your original payment method

Change of Mind

We do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect size selection

  • Colour differences due to screen display variations

Please review product descriptions carefully before purchasing.

Order Cancellations

Orders can only be cancelled within a short window after purchase (typically within 1–2 hours) before production begins.

After this time, your order will already be in production and cannot be cancelled.

Shipping Issues

If your order is lost in transit, please contact us and we will investigate with our fulfilment partner.

If the shipping address provided was incorrect, we cannot guarantee a replacement or refund.

Refund Processing

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your payment provider.

Contact Us

If you have any questions or need assistance, please contact us at:

Email: [koobro59@gmail.com]

Notes

As our products are fulfilled by a third-party print provider, all claims are assessed in accordance with their production and quality standards.

Thank you for supporting our store.