Shipping policy
Shipping Policy
Order Processing
All products are made to order. Once you place an order, it is sent to our production partner for printing and fulfillment.
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Processing time: 2–5 business days
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Orders are processed Monday–Friday (excluding public holidays)
During peak periods (e.g. holidays), processing times may be slightly longer.
Shipping Times
Shipping times vary depending on your location and the nearest production facility used.
Estimated delivery times:
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Australia: 3–7 business days
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Europe: 3–7 business days
These are estimates and not guaranteed delivery times.
Shipping Costs
We provide free shipping.
Multiple Shipments
Because we use a global print network, your order may be fulfilled in different locations. This means:
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Items may arrive separately
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You may receive multiple tracking numbers
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking link.
Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes
For international orders:
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Customs fees, import duties, and taxes may apply
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These charges are the responsibility of the customer
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We are not responsible for delays caused by customs
Delays
While we work with reliable shipping partners, delays can occasionally occur due to:
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High demand periods
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Shipping carrier issues
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Customs processing
We appreciate your patience in these situations.
Incorrect Address
Please ensure your shipping address is correct at checkout.
If an order is returned due to an incorrect or incomplete address:
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The customer is responsible for reshipping costs
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery).
Include:
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Your order number
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Photos (if damaged)
We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order, please contact us at:
[koobro59@gmail.com]